Shipping
We are on holiday! All orders placed after Wednesday 16th of August will be shipped on the 31st of August. Free UK delivery on all orders. Thank you!
FREE when your order is over £80
Worldwide: £18.95 (please allow up to 7-10 working days for delivery)
Returns
CLOSING DOWN SALE
All Sales are final. No returns. No refunds.
Thank you
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@babatalco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return postage needs to be paid for by the customer. We recommend selecting a tracked service.
If you refuse to pay import charges and the parcel is returned to us, the import fees and a restocking fee of £10 will be deducted from the refund, alongside the original shipping fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like socks, shoes and accessories, personalized products or special orders.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
You can always contact us for any return question at info@babatalco.com.